Shipping policy
Shipping & Delivery
At SiestaChic, we are committed to delivering your fashion essentials—from dresses and tops to pants and matching sets—safely and efficiently to your doorstep. Please review our shipping policy below for detailed information.
Shipping Method & Processing
We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping Destinations & Timeframes
We ship internationally. Delivery times for Standard Shipping vary by destination:
- United States & Canada: 7-14 business days
- European Union: 10-18 business days
- Australia & New Zealand: 12-20 business days
- Rest of World: 14-25 business days
Please note these are estimated timeframes and do not include order processing time. Delays may occasionally occur due to customs procedures or carrier logistics, which are beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and the total weight of your items. We do not offer free shipping at this time. The exact cost will be displayed before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive an email containing your tracking information. You can use the provided tracking number on the carrier's website to monitor your package's journey.
Customs, Duties & Taxes
For international orders, please be aware that your purchase may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. SiestaChic is not liable for any delays or additional charges imposed by customs authorities.
Incorrect Shipping Address
It is the customer's responsibility to provide a complete and accurate shipping address at the time of order. SiestaChic is not responsible for packages lost or delayed due to incorrect addresses provided. If you need to correct your address, please contact us immediately at [email protected]. Changes are only possible if the order has not yet been processed for shipping.
Lost or Damaged Packages
If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or carrier first. For confirmed lost or damaged shipments, please contact our support team at [email protected] within 30 days of the estimated delivery date. We will work with the shipping carrier to investigate and assist you accordingly.
For any other questions regarding shipping, please do not hesitate to contact our customer service team at [email protected]. We are here to help.